We have a 5 day cancellation policy. If you cancel your reservation outside the 5 day window prior to your tour date, your payment will be refunded to you. If you need to change your reservation date or time, you may do so one time at no charge. No refunds will be given with less than a 5 day notice from your departure time. Your tour reservation is transferable, therefore you can give it away or sell it if you choose.
If you arrive for your tour, and decide not to zip due to fear, we will give you a rain check. This rain check will be good for you only, for use one time, within the current season. We encourage you to try again.
If we cancel your reservation due to inclement weather or other unforeseeable conditions, we will reschedule your tour for another time or you can opt for Gift Card tickets. We do not issue refunds for inclement weather.
If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not. We do expect you to arrive 30 minutes prior to your reserved tour time.
For the cabin, we have a cancellation policy of 5 days. You must give us a 5 day notice if you are canceling your cabin reservation. If you cancel your reservation outside the 5 day window prior to your cabin booking, your deposit will be refunded to you. If you need to change your booking date, you may do so one time at no charge. No refunds will be given with less than a 5 day notice from your reservation date.
Gift Cards are non refundable.